# Privacy Policy – Soouq Live
At Soouq Live, we are committed to protecting your privacy and ensuring the confidentiality of your personal data. This policy explains how the Soouq Live application ("Soouq Live") collects, uses, processes, stores, and protects your personal data when you use our services, as well as your choices regarding this data, in accordance with the Personal Data Protection Law (PDPL) and related regulations in the Kingdom of Saudi Arabia.
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## 1. Definitions
For the purposes of this Privacy Policy, the following definitions apply:
* **Personal Data:** Any data that can identify an individual, including name, contact details, financial information, and location data.
* **User:** Any individual who interacts with our services and agrees to this Privacy Policy.
* **Sensitive Data:** Data revealing racial or ethnic origin, political opinions, religious beliefs, biometric data, health data, or any other data classified as sensitive under Saudi law.
* **Cookies:** Small files stored on the user's device to enhance the user experience.
* **Data Controller:** The entity (Soouq Live) that determines the purposes and means of processing personal data.
* **Data Processing:** Any operation performed on personal data, including collection, storage, and destruction.
* **Consent:** The user's explicit and clear approval for the processing of their personal data.
* **Retention Period:** The period during which personal data is retained by the Data Controller.
* **Third-Party API Services:** External services integrated into our application to provide specific functionality, such as YouTube API Services for live streaming.
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## 2. Personal Identification Information
We collect personal identification information from users in various ways, including but not limited to when users visit the application, register on the Soouq Live app, place orders, connect third-party accounts (such as Google/YouTube for live streaming), or participate in other activities. Users may be asked to provide their full name, email address, phone number, and banking information (including payment verification details).
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## 3. Non-Personal Identification Information
We may collect certain non-personal information about users whenever they interact with the application. This information may include the type of smartphone and technical details about the user's connection to the app, such as the internet service provider, device operating system, and app usage statistics.
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## 4. Purposes of Data Collection
We collect and use users' personal data for the following purposes:
* **Improving Customer Service:** Your information helps us respond more effectively to customer service requests and support needs.
* **Improving the Application:** We continuously strive to enhance our offerings based on the information and feedback we receive from you.
* **Periodic Emails:** We may use the email address provided by users to process orders and send information and updates related to their orders.
* **Live Streaming Services:** For vendors who use our live streaming feature, we collect and process data necessary to create and manage live broadcasts through YouTube API Services.
* **Marketing and Direct Marketing:** We may provide you with information via phone, SMS, or email about products or services you have requested or that we believe may interest you, where you have consented to such communications. If you choose to enable or continue receiving push notifications on your device, we may send notifications related to the services you requested, as well as information about our services and offers. You can opt out of push notifications at any time by changing your device settings or by contacting us at info@soouqlive.com.
We may contact you from time to time regarding your initial inquiry. You may request that we stop contacting you at any time by emailing info@soouqlive.com. If you do not wish for your data to be used in this way or if you change your mind about future communications, please inform us using the contact details below and/or update your profile accordingly. We may use your personal data to send you direct marketing communications related to our offers, experiences, or related services in the form of email or targeted online advertisements, if you have consented to such purposes.
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## 5. Legal Basis for Data Processing
We process your data based on one or more of the following legal bases:
* **Consent:** Where required, we obtain your explicit consent to collect and process your data.
* **Contractual Obligations:** To provide the services you have requested.
* **Legal Obligations:** To comply with the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL), Anti-Money Laundering (AML) regulations, and other applicable laws.
* **Legitimate Interests:** To improve our services and provide a better user experience.
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## 6. Protection of Personal Data
We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect your data against unauthorized access, alteration, disclosure, or destruction. Sensitive and private data exchanged between Soouq Live and its users is transmitted through secure communication channels and is encrypted and protected using approved digital methods.
Security measures include:
* Encrypted data transmission using HTTPS/TLS protocols
* Secure token storage for API credentials and authentication
* Regular security audits and vulnerability assessments
* Access controls limiting employee access to personal data
* Secure destruction of data when no longer needed
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## 7. Sharing of Personal Data
At Soouq Live, we do not sell, trade, or rent users' personal identification data to others. We may share aggregated demographic information not linked to any personal identification data with our partners, affiliates, and advertisers for the purposes outlined above. We do not share your data with any official government entity unless required by a formal request addressed to our company in security or criminal cases.
We may share data with the following categories of third parties:
* **Service Providers:** Companies that help us operate our platform (payment processors, cloud hosting, analytics)
* **API Service Providers:** Third-party services integrated into our app (such as Google/YouTube for live streaming)
* **Legal Requirements:** When required by law or to protect our legal rights
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## 8. YouTube API Services and Live Streaming
Our application uses YouTube API Services to enable live streaming functionality for vendors. This section explains how we use YouTube API Services and your rights regarding this data.
### 8.1 Agreement to YouTube Terms
By using our live streaming feature, you agree to be bound by:
* [YouTube Terms of Service](https://www.youtube.com/t/terms)
* [Google Privacy Policy](https://policies.google.com/privacy)
### 8.2 What We Access via YouTube API
When you connect your Google/YouTube account for live streaming, we access:
* **YouTube Channel Information:** Your channel ID and channel name to identify where to create live broadcasts
* **Live Broadcast Management:** Ability to create, configure, and end live broadcasts on your behalf
* **Video Status:** Ability to configure video settings such as privacy and embedding options
### 8.3 What We Do NOT Access
We do NOT access:
* Your existing YouTube videos, playlists, or subscriptions
* Your Google password (authentication is handled securely by Google)
* Your YouTube comments, likes, or watch history
* Any YouTube data beyond what is strictly necessary for live streaming functionality
### 8.4 How We Use YouTube Data
We use YouTube API data solely for the following purposes:
* Create live broadcasts when you start streaming on Soouq Live
* Configure stream settings for optimal quality and viewer experience
* End broadcasts when you stop streaming
* Enable viewers to watch your live stream within our application
### 8.5 YouTube Data Retention
* **Active Session Data:** YouTube broadcast IDs and stream keys are stored only during active streaming sessions
* **Historical Records:** Basic broadcast records (broadcast ID, date, duration) are retained for your reference and platform analytics
* **Deletion:** You can request deletion of your YouTube-related data at any time by contacting us
### 8.6 Revoking YouTube Access
You can revoke Soouq Live's access to your YouTube account at any time by:
1. Visiting [Google Security Settings](https://myaccount.google.com/permissions)
2. Finding "Soouq Live" in the list of connected applications
3. Clicking "Remove Access"
Revoking access will immediately prevent Soouq Live from creating or managing live broadcasts on your behalf. This will not affect your YouTube account or any existing videos.
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## 9. Cookies and Analytics
We use cookies to enhance your experience on our platform by collecting usage data that helps us understand how users interact with our services. We may use third-party analytics tools to collect data about user activity and platform performance. These tools do not collect information that directly identifies users, and the data is used solely to improve our services.
Types of cookies we use:
* **Essential Cookies:** Required for the application to function properly
* **Analytics Cookies:** Help us understand how users interact with our services
* **Preference Cookies:** Remember your settings and preferences
You can control cookie settings through your device or browser settings.
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## 10. Data Transfer
Your personal data may be transferred outside the Kingdom of Saudi Arabia in specific circumstances, such as:
* To fulfill contractual obligations
* To comply with Saudi laws
* To use third-party services (such as YouTube API Services) that may process data in other jurisdictions
Data transfers will only occur where adequate safeguards are in place to protect your data in accordance with the Personal Data Protection Law. When using YouTube API Services, data may be processed by Google in accordance with their Privacy Policy.
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## 11. Data Retention and Destruction
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Saudi law. Retention periods for different types of data are as follows:
* **General Personal Data:** Retained as long as necessary to provide our services or comply with legal obligations, after which the data will be securely destroyed unless retention is required for legal reasons.
* **Financial and Transaction Data:** Retained for five (5) years after completion of the transaction or termination of the business relationship.
* **Employment Records (if applicable):** Retained for two (2) years after the end of employment.
* **E-commerce Data:** Retained for three (3) years from the transaction date.
* **Cybersecurity Data:** Retained for five (5) years in accordance with the requirements of the National Cybersecurity Authority.
* **YouTube/Live Streaming Data:** Active session data is deleted when the stream ends; historical broadcast records are retained for three (3) years or until you request deletion.
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## 12. User Rights
You have the following rights regarding your personal data:
* **Right of Access:** You may request access to your personal data, including data collected through third-party services like YouTube API.
* **Right to Rectification:** You may request correction or updating of your data.
* **Right to Erasure:** You may request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
* **Right to Withdraw Consent:** You may withdraw your consent at any time, including revoking access to connected third-party accounts.
* **Right to Data Portability:** You may request a copy of your data in a commonly used format.
* **Right to Object:** You may object to certain types of data processing.
To exercise any of these rights, please contact us at info@soouqlive.com.
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## 13. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
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## 14. Third-Party Websites and Services
Our application may contain advertisements or links to third-party websites and services. We do not control the content or practices of those websites and are not responsible for them. We recommend reviewing the privacy policies of those websites before interacting with them.
Third-party services integrated into our application include:
* **YouTube API Services:** For live streaming functionality (governed by Google Privacy Policy)
* **Payment Processors:** For secure payment processing
* **Analytics Services:** For understanding app usage and performance
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## 15. Updates to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. The updated version will be published on our website, and you will be notified of any significant changes. Your continued use of our services after the publication of updates constitutes your acceptance of the updated terms.
Last Updated: January 2026
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## 16. Governing Law and Dispute Resolution
This Privacy Policy and any disputes arising from it are governed by the laws of the Kingdom of Saudi Arabia. Any legal actions or disputes related to this policy shall be subject exclusively to the jurisdiction of the courts of the Kingdom of Saudi Arabia.
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## 17. Contact Us
If you have any questions or inquiries regarding this policy, including questions about YouTube API data usage, please contact us at:
**Email:** info@soouqlive.com
**Website:** https://soouqlive.com
**Address:** Kingdom of Saudi Arabia
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## Appendix: Third-Party Service Links
* YouTube Terms of Service: https://www.youtube.com/t/terms
* Google Privacy Policy: https://policies.google.com/privacy
* Google Security Settings (to manage connected apps): https://myaccount.google.com/permissions
